After-Sales Service
You have the right to return or exchange products purchased on our website under certain conditions.
Contact for After-Sales Service
If your product has any issues, please contact feicewatch@hotmail.com. Do not attempt to disassemble or repair the product yourself or use any unauthorized maintenance services. We need our customers to provide the following information:
- Order details
- Photos and videos of the product issue
Return Policy
If you received a flawless item and wish to return it:
- Timeframe: Within 30 days of purchase
- Condition: The product(s) must be unused and in its original packaging with labels and protective stickers intact. It should be in the same new condition as when it was received.
Please contact our customer service within 30 days of purchase if you wish to return the item. You will need to send back the item with the original packaging as instructed. We will process your refund using your original payment method after receiving and inspecting the returned package. The buyer is responsible for shipping and customs clearance fees. Refunds will be processed within 3-5 business days.
Exchange Policy
If you are not satisfied with your product within 3 days of receiving it and wish to exchange it:
- Timeframe: Within 3 days of receipt
- Condition: The product must be unused and in its original packaging with labels and protective stickers intact. It should be in the same condition as when it was received.
We accept exchanges, and transportation costs, including customs and other taxes, are borne by the customer. When exchanging the product, our customer service will provide a detailed list of required fees. All fees are transparent, with no hidden charges.
Taxes
The product price already includes taxes and fees, no additional charges are required.
Product Quality Issues Warranty
If there are any product quality issues, you are entitled to a free return, exchange for a new product, or repair within 30 days of the order date. Feice Watch will cover all return charges.
- Returns: Refunds will be processed within 3-5 business days after we receive the returned item.
- Exchanges: New products will be arranged within 3 business days after we receive your package.
- Repairs: Repairs will be completed within 10 business days after we receive your package.
If you have any more questions, please contact our customer service email, click here